Privacy Policy – Token Nexus HQ
Token Nexus HQ (“Company”, “we”, “us” or “our”) values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, tokennexushq.com, and outlines your rights under applicable data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).
1. Introduction
At Token Nexus HQ, we prioritize your privacy and are dedicated to ensuring that your personal data is collected and used transparently, lawfully, and securely. We recognize the importance of your data rights and are committed to safeguarding the confidentiality and integrity of any information you share with us through our services.
2. Scope of This Policy and Data Controller Role
This Privacy Policy applies to all users who interact with tokennexushq.com, including visitors, customers, and registered account holders. Token Nexus HQ is the data controller with respect to personal data collected through our digital platform and related services. As the data controller, we determine the purposes and methods for processing your personal information.
3. Categories of Personal Data We Process
We may collect and process the following categories of personal data through tokennexushq.com:
a. Usage Data
Includes data about how you use our website, such as IP address, browser type and version, pages visited, time spent on pages, referral URLs, and online engagement metrics.
b. Account Data
Includes your full name, email address, physical address, phone number, and other information you provide when creating an account or signing up for services on tokennexushq.com.
c. Profile Data
Includes your preferences, transaction history, past behaviors on our website, product interests, and saved settings.
d. Communication Data
Includes records of your communication with us, such as inquiries, feedback, support tickets, and contact history exchanged through email or website forms.
e. Technical Data
Includes device type, operating system, system configurations, screen resolution, language settings, and unique device identifiers.
f. Transaction Data
Includes information necessary to complete payments, billing and shipping information, transaction dates, payment methods, and order history.
g. Preference Data
Includes marketing preferences, consent status, notifications selected, and areas of product interest indicated by you.
4. Legal Bases for Processing
We process your personal data only where permitted by law, under the following legal bases:
– Consent: When you have explicitly given us permission, such as for receiving marketing communications.
– Contractual Necessity: When processing is required to fulfill a contract or to take steps upon your request before entering into a contract.
– Legal Obligation: When processing is necessary to comply with our legal obligations.
– Legitimate Interest: When processing serves our legitimate business interests, such as ensuring website security, measuring user engagement, or improving our services, provided these interests do not override your fundamental rights and freedoms.
5. Your Data Protection Rights
Subject to applicable data protection laws, you have the following rights in relation to your personal data:
– Right to Access: You may request access to your personal data that we hold.
– Right to Rectification: You may request correction of incomplete or inaccurate data.
– Right to Erasure: You may request deletion of your personal data under certain conditions.
– Right to Restrict Processing: You have the right to request limitation of processing in certain scenarios.
– Right to Data Portability: You have the right to receive your data in a structured, commonly used, machine-readable format or request transfer to another controller.
– Right to Object: You may object to processing based on legitimate interest or direct marketing.
– Right to Withdraw Consent: Where we rely on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.
To exercise these rights, please contact us at: [email protected].
6. Security Measures
We implement a range of appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include, but are not limited to:
– End-to-end encryption of data during transit and at rest;
– Role-based access controls and multi-factor authentication;
– Regular system audits and security monitoring;
– Secure data storage and routine backups;
– Ongoing staff training on data privacy and security best practices.
7. International Data Transfers
For users located in the European Economic Area (EEA) or other jurisdictions with data transfer regulations, your data may be transferred outside your country of residence, including to the United States. We ensure that such transfers use legally appropriate safeguards under GDPR, including the use of Standard Contractual Clauses and equivalent protective mechanisms.
8. Data Retention
We retain personal data for only as long as necessary for the purposes for which it was collected, including to comply with legal, regulatory, tax, or accounting obligations. Retention periods vary by data type:
– Usage and Technical Data: Retained for up to 12 months for analytics and security purposes.
– Account and Profile Data: Retained as long as your account remains active and for 6 years thereafter in accordance with financial retention standards.
– Communication Data: Retained for 2 years post-resolution of inquiry.
– Transaction Data: Retained for 7 years to comply with financial and tax recordkeeping obligations.
– Preference Data: Retained for up to 2 years following the last interaction or withdrawal of consent.
9. Cookie Policy
We use cookies to operate and improve the functionality of tokennexushq.com. Cookies are small text files placed on your device to store data about your interactions. Types of cookies used include:
– Essential Cookies: Necessary for basic site operation and security.
– Functional Cookies: Remember your preferences and provide enhanced features.
– Analytics Cookies: Help us understand user behavior to improve performance.
– Performance Cookies: Monitor site metrics like page load times and user flow.
10. Cookie Management and Compliance
Upon your first visit to tokennexushq.com, a banner will prompt your consent for non-essential cookies in compliance with GDPR and CCPA. You may update your cookie settings at any time via our Cookie Management Tool, or by adjusting your browser settings. Note that disabling some cookies may impact website functionality.
11. Children’s Privacy
Our services are not directed to, and we do not knowingly collect personal information from, children under the age of 13. If we become aware that personal data from an individual under 13 has been collected without verified parental consent, we will take reasonable steps to delete such information promptly.
12. Policy Updates and Notifications
We may amend this Privacy Policy from time to time to reflect legal, regulatory, or operational changes. Any material changes will be communicated to you through appropriate channels, such as a notification on tokennexushq.com or via email. We encourage you to review the policy periodically to stay informed of our privacy practices.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:
Email: [email protected]
Website: https://tokennexushq.com
We are committed to full compliance with applicable privacy laws. If you are not satisfied with our response, you may lodge a complaint with your local data protection authority.